AustraliaContact us
One message, one real answer
Whether the question concerns setup, a deposit in transit, a withdrawal window or a document, the support team reads it properly and replies with something usable, usually inside the first business hour. Use the form and say as much as you can about the situation; a specific message shortens the exchange for both of us.
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Canberra office
Address
28-36 Ainslie Avenue, Level 3, Canberra City ACT 2601
Hours
Monday to Friday, 9:00am to 5:30pm AEST. Typical hold time: usually under 5 minutes.
Who answers what
The Client Support & Compliance team covers registration and activation, identity verification, deposits and withdrawals, strategy settings, reports and technical incidents. Formal disputes follow the complaints process; verification details are spelled out in the KYC/AML policy. First message? Include your full name and the registered email so we locate the account on the very first reply.